| Webinar Panel Discusses Investing in the Shopper Experience and Weighing Customer Satisfaction vs. ROI |
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FOR IMMEDIATE RELEASE For further information, contact Ray Jones Dechert-Hampe Consulting 555 Skokie Blvd., Ste. 450 Northbrook, IL 60062 847.559.0490 Webinar Panel Discusses Investing in the Shopper Experience and Weighing Customer Satisfaction vs. ROI NORTHBROOK, IL, April 6, 2010 – Dechert-Hampe Consulting (www.dechert-hampe.com) and RetailWire (www.retailwire.com) will conduct a panel discussion webinar to reveal the results of a RETAIL:NEXT study, designed to provide ways of improving the shopper experience. Results from the RetailWire/DHC survey, "Investing in the shopper experience", will be presented at noon (EDT) on Tuesday, April 6. Interested parties can register at RetailWire. In February, RetailWire and Dechert-Hampe surveyed the RetailWire audience and other retail industry experts and practitioners. Participants rated 26 key contributors from store design to the availability of national brands and use of customer-facing technologies relative to their impact on customer satisfaction and return on investment. This Webinar will reveal the survey results, including the top three rated retailers. Dechert-Hampe Consulting (DHC) is a national sales and marketing consulting firm founded over 50 years ago, offering solutions that result in tangible change, measurable results, a competitive advantage and an enhanced return on sales and marketing investments. DHC has offices located in Orange County, CA, Northbrook, IL and Fairfield County, CT. |